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From Strategy to Action: Unlocking Employee Engagement in the Public Sector
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From Strategy to Action: Unlocking Employee Engagement in the Public Sector

Quick Details

Location
Virtual
Self-paced
Duration
1.5 to 3.5 hours on average
Cost
$585
Audience
Leaders and individual contributors involved in developing and implementing employee engagement strategies and initiatives

Moodle Access – 60 days access from purchase date 

For more information, contact: Jennifer Benbow at jbenbow@ourpublicservice.org or (202) 495-3339.

For all other eLearning questions, contact: moodlesupport@ourpublicservice.org

For Public Service Employees

From Strategy to Action: Unlocking Employee Engagement in the Public Sector

For over 20 years the Best Places to Work in the Federal Government® rankings have told a consistent story: improving employee engagement directly impacts government’s ability to achieve its missions for the American public. Through the rankings, the Partnership for Public Service has gathered insights on what the top performing public sector organizations must do to achieve this. And for the first time, we are packaging many of those strategies and insights in an asynchronous eLearning program.  

This self-paced course will allow you to gain essential information for effectively planning, implementing and managing a public sector employee engagement strategy. Whether you are a leader trying to direct organizational change, a supervisor managing employee engagement goals or an individual employee involved in implementing specific initiatives, this course will give you practical guidance and tools for carrying out your responsibilities. 

By the end of this course, you will be able to: 

  • Identify and deploy the most relevant data collection methods to understand employee engagement challenges facing your organization
  • Prioritize solutions that will enable you to achieve your desired employee engagement outcomes
  • Manage stakeholders to execute employee engagement solutions
  • Improve internal communications to increase employee engagement 

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Course Overview

Through our years of studying public sector organizations that create a culture of high engagement, we have found that high performing organizations take four major steps from year-to-year to reach increased levels of engagement. These four steps are the secret to consistently engaging public sector employees and serve as the outline for this course. 

Content Module 1
Listen to Employee Feedback

High performing public sector organizations begin by listening to what employees are concerned about through surveys, focus groups and other data. They study the data and identify priority areas based on the trends they find in it. 

By the end of this module, you will: 

  • Recognize the impact that increased employee engagement has on performance.
  • Identify the four major steps needed to effectively improve employee engagement.
Content Module 2
Plan Meaningful Efforts

Public sector leaders must use their data to plan meaningful interventions that set clear goals and respond to employee concerns. They develop action plans that they hold themselves accountable for implementing throughout the year.

By the end of this module, you will: 

  • Develop robust employee engagement outcomes to measure the progress and success of their employee engagement initiatives.
  • Prioritize employee engagement solutions that will achieve desired employee engagement outcomes.
Content Module 3
Act on Your Plans

Organizations must consistently act on what they have committed to do. By prioritizing intentional stakeholder management and creating clear role division, organizations can achieve great results.

By the end of this module, you will: 

  • Determine what key personnel you need to carry out your engagement strategies.  
  • Manage stakeholders to effectively implement their action plans.
Content Module 4
Communicate Your Impact

Consistently sharing with employees what actions are being taken and reminding them what you have done to improve their workplace is fundamental to success. As leaders complete this step successfully, employees build trust in leadership and engagement improves.

By the end of this module, you will: 

  • Establish effective feedback loops to enhance employee engagement.
  • Develop the ability to make informed, strategic decisions about the intent, content, timing and channels for internal employee engagement communications.

Upon successful completion, you’ll receive: 

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More eLearning Courses coming soon! 
  • Leading with Your Values
  • Public Sector Customer Experience
  • Creating a Healthy Office Culture
  • Building Trust
  • Influencing Stakeholders 

If you have further questions, please see the FAQ section.  

FAQs

Q: Who is eligible to apply?

eLearning courses and certificates are designed for all public service leaders, HR professionals and employees in state, local and federal government. Offerings may be recommended for specific types of leaders (e.g., emerging, leader of projects, leader of leaders or leader of organizations). But other leaders may also sign up.

Q: Am I eligible?

Everyone is eligible to participate in our courses, whether you are a current or former government employee, aspiring to be a government employee, or interested in learning about the unique challenges and opportunities of government work.

Q: How will I know if I have signed up for the course correctly?

After purchasing a course, you will receive an automated message from our eLearning platform with a receipt and instructions on how to create an account.

Q: Can I share course access?

No. Sharing courses with others is prohibited. We ask users to keep their login credentials to themselves. (Terms of Use)

Q: How much does the course cost?

This course costs $585.

Q: Can I purchase a course on behalf of someone else?

Yes, you can purchase a single course, or multiple “seats” for a single course or certificate program. Upon payment, you will be emailed a list of voucher codes that allow users to gain access to the course.

Q: When is payment due?

Payment is due before you create an account and start a course or program. In lieu of direct payment, potential users (or those purchasing multiple seats) can request an invoice for their organization to process. Following the confirmed payment from an invoice, an automated email confirming receipt, a voucher code and steps to create an account will be emailed. Please contact Jennifer Benbow at jbenbow@ourpublicservice.org or (202) 495-3339 to request an invoice. 

Q: What forms of payment do you accept for tuition payment?

We accept the following forms of payment:

  • Credit card (Visa, Mastercard or American Express)
  • Purchase order or Standard Form 182 (SF-182)
  • Automated Clearing House (ACH) transfer or check
Q: For how long do I have access a this course?

You have access to this course for 60 days after enrollment. You’ll retain access to all materials for 1 additional week after your 60 days have ended.

Q: I am no longer able to complete a course, will I receive a refund?

All eLearning course purchases are nonrefundable. Once a course has been purchased, no refunds will be issued. 

We understand that unexpected situations can arise. If you are facing an extenuating circumstance, please email us at moodlesupport@ourpublicservice.org, and we will review your situation on a case-by-case basis. 

Thank you for understanding. 

Q: Where will sessions take place?

All courses are in Moodle, an online learning platform that hosts all the course materials, activities, and resources you will need. After you have purchased your course and set up your account, you will be able to access your course content, participate in discussion forums, complete course activities, and track your progress. Our course is organized into modules and every module has several lessons.

The course is asynchronous. This means you can start and stop the course on your own time as long as you complete it before your access expires.

Q: Can I take the course using any device?

While you can use any device including laptop, desktop computer, phones, and tablets, we highly encourage the use of laptops or desktop for optimal user experience. We are working diligently to improve the mobile and app users experience.

Q: Who should I contact if I have more questions about eLearning?

Please review our Terms of Use for more information. If you have additional questions, please contact moodlesupport@ourpublicservice.org.

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